Service Commitment

Commitment to Provide Uninterrupted Service to our Clients

WorkforceQA provides a full range of quality services to our clients. Throughout these uncertain times brought on by the COVID-19 public health emergency, WFQA will continue to provide the services you, our clients, depend on. We have a highly adaptable and experienced staff that will continue to provide MRO and compliance services and full program management.

Our team has been diligently solidifying plans to continue all services while establishing procedures to minimize the risks associated with the spread of COVID-19. Even in the event of shelter-in-place or stay-at-home orders, we will confidently provide the administrative services your program requires. We are continually communicating with our extensive on-site collector network and have provided them with specific guidance on best practices to minimize the risks of COVID-19 spread. We are working to stay current with the status of the nationwide testing networks, as we experience this ever-changing situation. You can also monitor the current information of those networks by accessing the links on our website:

DOT Update

The Department of Transportation issued guidance on March 23, 2020, for those employers, employees, and service agents regulated by the DOT and conducting DOT drug and alcohol testing. The Guidance document can be accessed by clicking here.

The DOT has NOT suspended or altered mandated drug and alcohol testing. ODAPC’s guidance does recognize that employers may need to delay some testing and that some testing may not be completed despite an employer’s best good faith efforts.

DOT Key Points
A summary of the significant points for DOT regulated employers is below with more details on how WFQA can assist you.

  • Some specimen collection and breath alcohol testing services may not be available due to supplies shortages, facility closures, state or local imposed quarantine requirements, or other impediments. WFQA Third Party Administrator (TPA) and Medical Review Officer Services (MRO) will be available without interruption.
  • DOT has stated that a best practice for employers is to consider on-site mobile collection services for required testing if fixed-site collection/testing services are not available. WFQA has an extensive national network of on-site mobile collectors/BATs and can arrange such services for you. For those clients with an established on-site collections agreement with WFQA, please continue to contact us for more information.
  • If you are unable to conduct DOT drug or alcohol training or testing due to COVID-19- restrictions, you are to continue to comply with existing DOT Agency requirements to document why a test was not completed. Required training can be rescheduled with documentation. WFQA’s on-line DOT supervisor and employee training is readily available.  Visit for more information. DOT suggests scheduling random testing later in the selection period and follow-up testing later in the month.
  • You must continue to conduct pre-employment and return to duty testing as required.  For example, you must have a “negative” pre-employment drug test result, before permitting a prospective or current employee to perform any DOT safety-sensitive functions.
  • The COVID-19 outbreak poses a novel public health risk, and employees may be uncomfortable or fearful to go to clinics or collection sites for drug and alcohol testing.  DOT asks employers to be sensitive to these concerns and should verify with the clinic or collection site that it has taken the necessary precautions to minimize the risk of exposure to COVID-19. However, you ultimately must evaluate the circumstances to determine whether the employee’s actions should be considered a refusal to test.
  • Employers should have regular communications with service agents regarding the service agent’s availability and capability to support your DOT drug and alcohol testing program.  WFQA is committed to providing TPA and MRO services to all our clients.  We have provided specific guidance to all on-site collectors and BATs concerning best practices and additional measures to minimize risks associated with the spread of the COVID-19 virus.  We are monitoring the status of the nationwide collection networks.  We have provided links to these networks at for your convenience.